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Customer Support Engineer WCDMA/RAN – BTS

Posted - 07/06/2010
Company Nokia Siemenes Networks      
 
Job Type Contract
 
Salary N/A
 
Location Toronto, Montreal, Canada
Region: North America
Requirements
Education Any
Work Experience Any
Job Reference NSN Customer WCDMA/RAN-BTS
Details Plans and executes technical tasks according to given tasks, along with existing processes and instructions. Works with the responsibility of responding to customer problems directly or through internal customer interface. Solves technical problems. The candidates need to have 3 years of GSM Radio Access, 1 year of UMTS Radio Access experience. With 3 years of Nokia GSM experience preferred.

3-4 years NSN BTS experience mostly with 3G WCDMA products. Formal technical training with an AA or Bachelors degree in engineering discipline. :Leads the field maintenance team allocated to the cluster in question, Plans, schedules, supervises, records and follows up preventive maintenance activities within the cluster involved, including site maintenance when in the agreed scope, Prepares, coordinates, priorities, supervises, records and follows up corrective maintenance of the production platforms and sites when agreed and necessary. Cooperates and reports about the trouble handling under the direction of the Network Operation Center. Collects site visit reports to FLM Manager. Sends and receives spare parts to vendors according to the spare parts process Maintains Site Folders. Provides cluster specific information to the operating organization. Empowers every employee to exceed customer expectation. Negotiation and interpersonal skills and Responsiveness, pro activeness and ownership. Uses job rotation to keep people motivated. Selects, monitors, promotes and develops a successor.Secondary Manages expansions and new site installation in cluster (=part of the production network).

Personally integrates new sites to the production platforms. Participates with the field maintenance team in system and platform upgrades within the cluster. Participates with the team in network optimization efforts with Network Planning and Configuration Management teams.
 
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