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NOC Data Management Analyst

Posted - 11/07/2009
Company Boingo Wireless      
 
Job Type Full-Time Employee
 
Salary N/A
 
Location Santa Monica, USA
Region: North America
Requirements
Education Any
Work Experience 2-5 years
Job Reference
Details NOC Data Management Analyst

The NOC Data Management Analyst will be responsible for managing day-to-day NOC data management needs and operational interactions with a set of partner network operators.

Responsibilities:
• Perform data entry for assigned operator networks, with the ability to process data into usable formats for mass importing needs
• Experience in utilizing data source tools, to improve our systems data accuracy
• Manage and maintain assigned network operators' location and device listings for our location directory, session processing/billing and monitoring
• Participate in the management of the NOC to NOC relationships with assigned operators
• Coordinate with Call Center to ensure agents have the appropriate tools and contacts to facilitate quick resolution of issues related to assigned network operators
• Track and follow up on customer issues related to the assigned network operators

Requirements:
• Experience in data manipulation, processing, and management via queries (SQL) to meet data management needs
• Skills working with XML, CSV and other data formats
• Excellent interpersonal, oral and written communications skills
• Strong customer focus and a sincere desire to provide outstanding support and service
• Strong working knowledge of Windows 2K, XP or Linux
Nice to haves:
• 2-3 years Network Operations Center experience, providing network management support for internal and external customers is desired, but not required
• Experience with 802.11 devices and networking
• Experience interfacing with vendor NOC's, internal customers and external customers is desired
• Experience with network monitoring systems and trouble ticketing systems is a plus

Location: Santa Monica, CA
 
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On-line Employers (1):
Azurreo Azurreo (Azurreo)
On-line Candidates (1):
Naleen Hemachandra (3G Planning and Optimization Engineer)

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