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Systems Support Engineer II - RFID Jobs

Posted - 11/07/2009
Company Arizcon Corporation      
Job Type Contract
Salary N/A
Location Holtsville, NY, USA
Region: North America
Education Master's Degree
Work Experience 2-5 years
Job Reference
Details Arizcon Corporation is an Information Technology consulting company and corporate offices in Edison - NJ, Santa Clara * CA and Hyderabad - India, and dedicated to providing top-tier talent, professional resources to Fortune 1000 companies. Our company has a vision 'Providing Innovative solutions for the visions of our clients.' and our success is measured by client satisfaction and long-term partnerships.

Currently, we are looking for Systems Support Engineer.


Following limited supervision and utilizing in depth technical knowledge/experience of TCP/IP , HTTP, SMTP, FTP, DNS, IPSec, OSPF, RIP, VLANS, GSM, WAP, W-CDMA, CDMA, IDEN, MMS, GPRS/EGPRS(EDGE), WWAN data connection, AT commands, TAPI programming, in drive testing, network statistics and performance such as handover evaluation in inter-cell and intra-cell, mapping of neighbor cells, call congestion and other call handling problems related to and encountered in call set-up/call-processing scenarios provide second level technical support to customers including Associates, Var*s, Strategic Alliance Partners, OEM*s, end-users, etc. Using in depth programming knowledge and troubleshooting skills, respond to requests that are escalated to Tier II and provide training to other Associates, Var*s, Strategic Alliance Partners, and OEM*s.

*Maintain a high degree of technical competence and expertise on the Mobile Computing Division/RFID (MCD/RFID) family of products, in the area of design, functionality, technical specifications and support.
-Provides Level II direct phone software support to customers, Associates, Var*s and Resellers, on the MCD/RFID product line.
*Provide second level support to Tier One support representatives by fielding questions and providing technical direction on support issues, product compatibility, and customer configurations.
*Provide technical training for Tier One support personnel and ongoing mentoring.
*Facilitate Support Problem Reports (SPR) to the Engineering Department maintaining visibility with Engineering and the progress of the issue, and then communicate the solution to the customer.
*Review and approve knowledge content for use by internal support staff and external support channels.
*Establish and maintain relationships with Product Engineering and Product Management.
*Ensure proper software/hardware diagnostics tools are available and all technical associates utilize test procedures.
*Perform other duties as assigned by Manager.
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Aman Chauhan, MUKESH KUMAR (10+yrs Exp RAN Integration Engg), tanvi sharma, Alok Bellad, Ahmed Sharaf (IT Manager) ...

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