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Berean Group is seeking IT Support Technician
JOB DESCRIPTION
LOCATION : Melrose Park, IL
DURATION : Full time permanent
Candidates must be fluent in English and Spanish.
Responsibilities
• Troubleshoot hardware and software
• Troubleshoot network communication
• Install new personal computer systems using policies and procedures provided by HQ
• Management and maintenance of work request queue
• Provide support to end-users for common office software applications
• Software applications supported include: MS Office, Windows OS, Lotus Notes, Client Access, SAPgui
• Assist with managing and maintaining hardware and software inventories
• Management and monitoring of client side anti-virus software
• Management of trouble tickets with external support services
• Document work performed
• Thoroughly research technical issues and document solutions for user problems in a timely manner
• Maintain incident tracking system from the input of issues through the resolutions, including any necessary escalation to the IT team at HQ
Valued Skills:
• Must have working knowledge of LAN/WAN environments and managing communication issues
• Good understanding of Microsoft Networking Technologies, Active Directory, and File and Print Servers
• Good understanding of Layer 2 and Layer 3 networking equipment including switches, hubs, routers, and firewalls
• Experience maintaining virtual servers with VM Ware Server.
Job Requirements
• Bachelor*s degree or equivalent work experience
• Minimum one year experience in a corporate IT support environment
• Attention to detail with emphasis on accuracy and quality
• Ability to prioritize its own work to balance multiple projects and deadlines
• Excellent verbal and written communication skills in English and Spanish
• Ability to work in an integrated multinational team
• Availability to travel.
For More Job description and to apply click on the links below:
[ http://www.bereangroup.com/jobInfo.do?jobId=116166 ]
You can also mail your resume at resumes@bereangroup.com and rita.d@bereangroup.com with the job #116166 in the subject line. Applications without the job number may not be attended to. International candidates please excuse.
