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Ericsson 3G UMTS Customer Support Engineer

Posted - 11/07/2009
Company Ericsson      
 
Job Type Contract
 
Salary N/A
 
Location All
Requirements
Education Master's Degree
Work Experience 2-5 years
Job Reference
Details Excellent opportunities are available to join Ericsson, a world-leading provider of telecommunications equipment and related services to mobile and fixed network operators globally. Ericsson is shaping the future of mobile and broadband internet communications through its continuous technology leadership. Ericsson provides innovative solutions in more than 140 countries. Some 40% of all mobile calls are made through Ericsson systems.

The 3G/UMTS RAN PLM Division is responsible for Product Line Maintenance (3rd Line support) for the Ericsson 3G Radio Access Network.

The role of Customer Support Engineer would include the following responsibilities:


Lead of technical investigations on live customer site and remotely.


Being able to recreate and troubleshoot problems found in the field on a RAN test environment


Execution of Demo Descriptions for new features on live customer networks


First Network Integration of new products on live customer networks


Responsible for handling of Customer Service Requests (CSR) and Trouble Reports (TR) within predefined deadlines


Responsible for raising and following up on TR’s to affected products


Basic node handling, STP, Tools and Test Environment preparation/configuration


Troubleshooting/TR Verification/Fault tracing


Competence
The successful candidate will have several years experience in Software Verification of Real Time Systems with an open system architecture, specifically in the area of mobile telecommunications.

Experience of the following would be an advantage:


Telecommunications standards, particularly mobile cellular systems, GSM and/or UMTS


3G experience (WCDMA/HSDPA/HSUPA) Integration and Verification


Previous 2G/2.5G experience is an advantage


Good knowledge of 3G protocols and network configurations


Strong IP competence is an advantage


OSS experience is an advantage

The successful candidates will also have demonstrated:


Excellent Interpersonal and communications skills;


Ability to lead and drive complex technical problems to solution


Flexibility and Adaptability


As a screening process based on applications received will take place, it may not be necessary to interview all candidates.
 
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On-line Employers (1):
Azurreo Azurreo (Azurreo)
On-line Candidates (1):
Naleen Hemachandra (3G Planning and Optimization Engineer)

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