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Network Quality Manager (Group) - Jamaica

Posted - 11/07/2009
Company Digicel (TM)      
Job Type Full-Time Employee
Salary N/A
Location Kingston 5, Jamaica
Region: Caribbean
Education Bachelor's Degree
Work Experience 5-10 years
Job Reference
Details The incredible success story of Digicel began five years ago in April 2001 when Digicel exploded on to the Jamaican scene with the country’s first GSM mobile service, revolutionizing the telecommunications industry there and in the rest of the Caribbean.

In our first 100 days of operation in Jamaica, we secured 100,000 phone subscribers - a goal originally established for the company's one-year mark. Never before in the history of mobile telecommunications had such tremendous growth been seen in a network, as Digicel broke record after record in surpassing its major competitor as the mobile provider with the largest customer base on the island.

Currently, Digicel's staff is in excess of 3,000; 90% of whom are Caribbean nationals. Digicel's investment in the region accounts for more than US$1.5 billion. We are in a position of strength with a unique market opportunity, leading brand, and an excellent offering that is unmatched in the region.

An opportunity has now arisen for a NETWORK QUALITY MANAGER (JAMAICA)

This is an all-encompassing role, who will be required to Plan, design, install and upgrade the transmission system in Digicel’s Network. Assist in the operations, maintenance and system support, analyze system performance for the purpose of effecting improvements.

The Network Quality Manager will also be involved in:

• Manage network nodes performance data collection
• Ensure data collection consistency across all networks
• Prepare Network Quality & Network Performance Reports (Weekly & Monthly) :
– Network Quality & KPIs, Benchmarking of Networks, Top 10 Listing in all categories
• Evaluate Performance & Quality Reports and recommend corrective action
• Audit networks and manage implementation of required improvements/corrective action
• Develop and implement Operational Processes & Procedures

In order to be a successful in this position, you will have a minimum of 8 years working experience with Ericsson GSM Mobile Telecommunications Equipment with specialization in network performance & quality. At least three (3) years working experience with Ericsson OSS and general Database administration. At least two (2) years working experience in a Network Operations Centre (NOC). Successful completion of Ericsson AXE specialised GSM Mobile Training Courses

In return, you will have the opportunity to work in a fast-paced, enterprising environment, where your skills will be valued and rewarded. Digicel recognizes our staff and management team are largely responsible for our success to date. Digicel's unique culture is driven by an entrepreneurial style encapsulated by our Chairman, board of directors and management, all seasoned telecom executives and industry experts with vast experience in building, expanding and marketing mobile services both in the Caribbean and in other international markets.
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