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VAS Engineer

Posted - 11/07/2009
Company Silicon City      
 
Job Type Contract
 
Salary N/A
 
Location Saudi Arabia
Region: Middle East
Requirements
Education Any
Work Experience Any
Job Reference
Details MAIN PURPOSE OF THE ROLE AND KEY RESPONSIBILITIES:

Purpose of the Job

Perform Second Line O&M activities for VAS platforms. The job holder should also provide second level of support to NOC engineers on specific VAS platforms.

Key Responsibility Areas

JOB ROLES (if defined) AND KEY RESPONSIBILITIES:
Supporting one or more of the following service streams:
Messaging
- SMSC
- MMSC
- AGW
Provisioning and Charging
- IN / OSC (Online Service Controller)
- NTMS ( Terminal Management Server)
- HP Internet Usage Manager
Core and Enterprise
- NMS RBT (Ringback Tone)
- USSD
- Call Back Server
- Intellisynch/(ES) Push E-mail
- Technomen VMS
- Microsoft HMC (Hosted Mail Centre)
- Tecnomen UMS (Unified Messaging System)
- Tecnomen Video Mail
- Technomen IVR (Interactive Voice Response) Service
- LBS (Location Based Service)
- List Management Server and Presence Server
- Colibria Instant Messaging Server
- Gemalto OTA
Web and Content Delivery
- Wap Gateway
- Volantis Mobile Portal
- RealOne Video Streaming Solution
- RADIUS Session Database and IPSDB

Perform configuration activities on designated VAS Nodes.
In depth analysis of PM data in conjunction with PM team.
Provide second line of support to NOC team members for designated services.
Work as 24/7 on call stand-by engineer. Response back promptly as per agreed SLA, when contacted by NOC through mobile telephone / pager
Design and implement preventive maintenance schedule for specific VAS platforms.
Work with CARE team and 3rd party vendors in the event of change delivery/upgrade for any VAS platform.
Design and implement the back-up strategy for all critical and major VAS platforms and perform life-line procedures before implementing any change delivery.
Correct VAS platform specific faults and performance degradations in the managed network.
Coordinate with CARE team and 3rd party vendors in the event of outage and/or fault situation. Should act as the single point of contact for NOC team members.
Responsible to close trouble tickets coming from customer side in the specific VAS area. DELIVERABLES /

PERFORMANCE MEASURES (Goals and targets to be achieved, reporting etc.):
- Meeting defined SLAs and network KPI
- Problems solved or escalated to the correct group/team.
- VAS nodes downtimes decreased.
- VAS NE quality in the network improved.
Competence SKILLS AND KNOWLEDGE (List of the key competencies needed in the position):
Analytical and conceptual thinking
Collaboration skills
Customer service orientation
Integrity and credibility
Planning and organizing skills
Problem solving skills EXPERIENCE (Recommended work experience for this position):
3 to 5 years experience (2 to 3 years for entry level) in any one of the above service streams.
Experience in HP-UX, Other UNIX platforms.
Some experience in database systems like Oracle, MySQL, etc.
Working experience either with GSM/UMTS cellular operator/vendor with O&M team.
Some experience in team building.
Some experience in communicating with different groups/teams EDUCATION (recommended level of education/knowledge):


Engineering/Computer Science graduate or equivalent. 3 to 5 years experience (2 to 3 years for entry level) in any one of the above service streams

REQUIREMENTS:


SKILLS AND KNOWLEDGE (List of the key competencies needed in the position):


Analytical and conceptual thinking
Collaboration skills
Customer service orientation
Integrity and credibility
Planning and organizing skills
Problem solving skills EXPERIENCE (Recommended work experience for this position):
3 to 5 years experience (2 to 3 years for entry level) in any one of the above service streams.
Experience in HP-UX, Other UNIX platforms.
Some experience in database systems like Oracle, MySQL, etc.
Working experience either with GSM/UMTS cellular operator/vendor with O&M team.
Some experience in team building.
Some experience in communicating with different groups/teams EDUCATION (recommended level of education/knowledge):
Engineering/Computer Science graduate or equivalent. 3 to 5 years experience (2 to 3 years for entry level) in any one of the
 
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Azurreo Azurreo (Azurreo)
On-line Candidates (9):
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