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Messaging Support Engineer

Posted - 11/07/2009
Company Silicon City      
Job Type Contract
Salary N/A
Location Saudi Arabia
Region: Middle East
Education Any
Work Experience Any
Job Reference
We are seeking Messaging Support Engineers for our Nordic Messaging Team. Our Team plan and perform standard technical activities to service the customers of Messaging Products in the Nordic countries. As a Support Engineer you will have a close interaction with the customers. Your activities can be client support as well as specific projects and can be both on and off the customer site. Your main tasks will be:

- Participation in fault management/help-desk activities
- Participation in emergency support activities
- Network implementation activities, including commissioning, integration and testing
- SW maintenance activities, such as installation and test of new change deliveries
- Advanced technical support tasks incl. fault diagnosis and troubleshooting
- Participate/lead technical activities such a SW upgrades and technical audits
- The product we shall support are mainly SMSC, MMSC, AGW, NPS, NTMS, NWG.

The Nordic Stream is based in Denmark, Norway, Sweden and Finland and provides technical services directly to the customers in those countries. The Support Engineer for this position will be placed in Copenhagen, Denmark. The majority of work will be with customers in the Nordic countries, but in periods we are expected to provide support outside the Nordic countries as well. Some traveling is expected, both inside and outside the Nordic countries

To succeed in the position you have a Bachelor or a similar degree in a related technical area such as Telecom/Data. We prefer if you have some of the following qualifications:

- Technical knowledge on Messaging Products (SMSC, MMSC, AGW, NPS, NWG/NBG)
- Understanding of IP networks
- Unix operating systems (HP, SUN)
- Databases (Oracle, Informix)
- Fluent English both orally and written
- Ability to speak any Scandinavian language

Being in a position where a strong focus on the customer is needed the job requires the ability to deliver quality and results in agreed time. In order to interact with many different customers you are also a strong communicator who is capable of making decisions and initiating action based on your analytical evaluations. Being a part of a team of 11 Messaging Engineers

It is essntial that the candidate is a good teamplayer, excellent in Networking/communication, meeting deadlines as well a delivering high quality support. Being able to work informal environment where humor and fun is a part of the culture.
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Aman Chauhan, MUKESH KUMAR (10+yrs Exp RAN Integration Engg), tanvi sharma, Alok Bellad, Ahmed Sharaf (IT Manager) ...

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