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Data Service Customer Care Engineer III

Posted - 11/07/2009
Company Rightech      
 
Job Type Contract
 
Salary N/A
 
Location Arlington Heights, IL, USA
Region: North America
Requirements
Education Any
Work Experience Any
Job Reference
Details
This position will center around technical support for assigned customers and Customer Care escalation support. This individual will need to be self-managing and self-motivated and should be able to prioritize and manage their own time appropriately.

Job Description:
(What will contractor be doing on the project?)
The Datacomm Services Engineer III position is a tier 3 NOC engineer that demonstrates a high level of technical ability, leadership, and strong customer focus.

This position is responsible for taking daily escalations from Tier 1 and 2 engineers in a NOC environment as well as customers, while providing single point of contact for a very large and high-profile monitored customer with focus on VoIP technology.

This DSE III position includes a heavy emphasis on VPN technologies, data encryption, VOIP technologies utilizing QOS (specifically AVVID), and also entails monthly performance analyses for each assigned monitored customer.

Ultimate responsibility and accountability for assigned customer satisfaction also falls under the DSE III .

A high degree of technical expertise on WAN and LAN technologies such as ATM, Frame Relay, ISDN, VPN, FRATM, MPLS, and switching are required and some background in Firewall technologies is a plus.

Candidate needs to have a CCIE Voice Certification or at least CCVP certification with CCIE Voice written
 
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Azurreo Azurreo (Azurreo)
On-line Candidates (8):
Anvesh Perala, Marius Mieny, Thuthukile Ncube, Juwel Joy, deepak kaushik ...

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